Shipping policy
Version: v2 — 2026-02-09
Effective date: 2026-02-09
[Shipping Policy — §1.1] Introduction & commitment
Thank you for choosing to shop with us at www.modhousewatches.com. We know how important it is to receive your order quickly and securely, and we are committed to processing and dispatching it efficiently.
[Shipping Policy — §2.1] Delivery options & charges
We provide standard free shipping to eligible destinations, as confirmed at checkout.
We also offer an optional Express Shipping service (2–6 working days) available at checkout for an additional fee. This option ensures faster delivery while maintaining full tracking coverage.
[Shipping Policy — §3.1] Global shipping coverage
We ship to most countries worldwide, and free standard shipping applies only to destinations where it is available and confirmed at checkout.
[Shipping Policy — §4.1] Customs duties, VAT & import taxes*
Some orders may be subject to customs duties, VAT, or import taxes depending on your country’s customs policies. These charges are assessed by local authorities after shipment and are outside our control.
Any such charges are the customer’s responsibility, as we do not control or pre-pay customs fees. Refusal to pay customs charges does not constitute a cancellation and does not result in an automatic refund. Any next steps depend on whether the parcel is successfully returned to us and passes inspection in line with our return requirements.
[Shipping Policy — §5.1] Handling time (processing before dispatch)
Orders are usually prepared and fulfilled (processing/production) within 10–15 working days before dispatch. This timeframe refers to preparation only and does not represent delivery time. The processing period is included within the overall delivery estimate below.
[Shipping Policy — §5.2] Dispatch confirmation
Once your order has been processed, you will receive an email containing your shipping confirmation and tracking information.
[Shipping Policy — §6.1] Estimated delivery timeframe (all orders)
The overall estimated timeframe for delivery, including processing and carrier transit, is 15–30 working days for all orders.
All delivery timelines are estimates and not guarantees.
[Shipping Policy — §6.2] Variability & special builds
Some customized or special builds may require additional time due to component availability or production requirements. Delivery timelines may also vary due to customs processing, carrier routing, or public holidays.
All delivery timelines are estimates and not guarantees.
[Shipping Policy — §7.1] Track & trace availability
Every order includes a tracking number, which will be shared with you in the confirmation email once your shipment has been dispatched.
[Shipping Policy — §7.2] Tracking update expectations
Please note that tracking updates may be intermittent and may not change immediately, especially while shipments move between carrier facilities or before initial carrier scans. This can be normal and does not necessarily indicate an issue with your order.
To monitor your shipment, visit our Tracking Page and enter your order number and email address to view the current delivery status.
[Shipping Policy — §8.1] Shipping limitations
Certain countries may be subject to shipping restrictions. To verify if we can deliver to your region, please proceed to checkout. If your payment is successfully processed, this generally confirms eligibility for shipping to your selected destination.
[Shipping Policy — §9.1] Lost or damaged goods — definition & process
If your package arrives damaged or appears delayed, please contact us promptly at info@modhousewatches.com.
Delays or intermittent tracking updates do not mean a shipment is lost. A shipment is considered lost only after the carrier formally confirms loss following an investigation. We may assist in coordinating with the courier during this process to help resolve the issue as efficiently as possible.
[Shipping Policy — §10.1] Address accuracy (customer responsibility)
Please double-check all shipping information before placing your order. Customers are responsible for ensuring that shipping details are accurate and complete at checkout.
[Shipping Policy — §10.2] Address changes after shipment
Once your package has been shipped, we are unable to alter the delivery address or other shipping-related details.
[Shipping Policy — §10.3] Failed delivery due to incorrect address
If delivery fails due to an incorrect or incomplete address provided by the customer, a replacement or refund may be limited unless the parcel is successfully returned to us and inspected in accordance with our return requirements.
Why Orders May Take Time to Arrive
Our timepieces are crafted with attention to detail and are not rushed through mass production. Because of this dedication to quality, orders may require additional preparation time before dispatch.
[Shipping Policy — §11.1] Craftsmanship & production approach
Our watches are not factory-made in bulk. Each piece is assembled by hand by skilled craftspeople who invest great care into each component.
Depending on component availability and demand, some watches may be hand-assembled by our certified production partners, who work to our exact specifications and quality standards. This ensures consistency without compromising craftsmanship.
Tailored to You
We believe that every customer is unique. That’s why we allow you to personalize your watch to suit your style, including options such as case, dial, hands, and strap selection.
[Shipping Policy — §12.1] Customisation & build process
When you place a custom order, we begin collecting the specific components needed. Some parts are readily available, while others may be sourced specifically for your configuration.
Meticulous Hand Assembly
Once all components are gathered, our expert team hand-assembles your watch with precision. Each piece is carefully constructed to meet our internal quality standards.
[Shipping Policy — §13.1] Final inspection & fulfilment
Before shipment, every watch undergoes a quality inspection to ensure reliability, finish, and performance.
Nationwide & International Fulfilment
After final inspection, your watch is securely packaged and prepared for delivery to your selected destination. We strive to ensure it arrives safely and in excellent condition.